Returns & Exchanges

At Trade, we stand behind our premium electronics with a 30-day satisfaction guarantee, ensuring you have the right tech for your needs. If your device isn't the perfect fit, we offer a streamlined return process for all eligible products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your Trade account and navigate to the 'Order History' section to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Device

  Carefully place the item in its original box with all included accessories, manuals, and cables to ensure a full refund and prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your package, ensuring no previous tracking labels are visible.

• 4.
  Drop Off and Track

  Hand over your package to any authorized carrier location and keep your receipt; once our technicians inspect the hardware, your refund will be processed within 3-5 business days.