Frequently Asked Questions
Everything you need to know about shopping with Trade.
Are all electronics sold on Trade covered by a warranty?
Yes, every product purchased through Trade comes with a minimum 12-month manufacturer warranty. Some premium items may include extended coverage options at checkout.
How long does shipping take for high-value electronics?
We prioritize safe handling for all gadgets. Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days with signature required upon delivery.
What is your return policy for opened devices?
We offer a 30-day return window. If the device has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to non-defective opened items.
Do you offer technical support if I have trouble setting up my device?
Absolutely. Our dedicated tech support team is available via live chat and email to assist you with initial setup, software updates, and troubleshooting.
Can I trade in my old device for credit toward a new purchase?
Yes, our Trade-In Program allows you to exchange eligible smartphones, tablets, and laptops for store credit. Simply use our online tool to get an instant valuation.
Are the products sold on Trade brand new or refurbished?
We primarily sell brand-new, factory-sealed electronics. However, we do have a clearly labeled 'Certified Refurbished' section for items that have been rigorously tested and restored to like-new condition.